Refund policy
At Trendovia Living, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible, your item must:
- Be unused and in its original condition
- Include all original packaging and tags
- Be accompanied by proof of purchase or your order number
How to Start a Return
To request a return, please contact us at:
Please do not send any items back before receiving return instructions, as unauthorized returns cannot be accepted.
If your return is approved, we'll provide detailed return instructions. For defective, damaged, or incorrect items, we will provide a prepaid return shipping label when applicable.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at support@trendovialiving.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Perishable goods
- Personal care products
- Hazardous materials or flammable products
- Gift cards
- Clearance or final sale items
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, simply return your eligible product and place a new order after your return has been approved.
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason, provided the item remains unused, in its original condition, with all packaging and proof of purchase.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time. If more than 15 business days have passed since your refund was approved, please contact us at: